Refund Policy
At The Madd Potter, we strive to ensure you are satisfied with your purchase. If you’re not completely happy, please review our refund policy below.
1. Eligibility for Returns & Refunds
- Timeframe: Returns must be requested within [X] days of purchase.
- Condition: Items must be unused, in original packaging, and in resellable condition.
- Non-Returnable Items: Custom-made fountains, clearance items, and gift cards are final sale.
2. How to Request a Return
- Contact us at [Insert Email] with your order details.
- Wait for return approval and shipping instructions.
- Ship the item back to us. Return shipping costs are the customer’s responsibility.
3. Refund Process
- Once we receive your return, we will inspect the item and issue a refund within [X] days to your original payment method.
- Shipping fees are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days with photos of the damage for a replacement or refund.
5. Exchanges
We offer exchanges for eligible items. Contact us to arrange an exchange for a different product of equal value.
6. Contact Us
📧 info@maddpotter.com
📍 Madd Potter, Fallbrook 136 Ranger Rd Fallbrook, CA 92028 (760-728-5626)